Common Questions and Answers
Find quick answers to the most common questions about our storage units, locations, and leasing process.
Access
1: How does the gate access work?
2: How are gate codes assigned?
3: Can gate access be restricted?
4: What are your access hours?
Insurance
1: Do I need insurance for my vehicle?
2: Can I use my own insurance?
3: Do you offer insurance options?
Payment Information
1: When is rent due?
2: Is rent prorated?
3: How much notice do I have to give to move out? Do you refund if I move out early?
4: What are the late fees?
5: Will I be locked out if I do not pay?
Yes, your gate access will be de-activated upon not paying your rent. Once you pay and your balance is $0, you will gain access again.
6: If my gate access was locked due to non-payment, how fast will it reactivate once I pay?
Typically the system will automatically grant you gate access right away once your balance is paid in full.
7: Do you charge an admin fee?
No, we currently do not charge an admin fee.
8: What payment methods do you accept?
Payments must be made via your tenant portal. We accept Visa, MasterCard, AMEX, Discover, and ACH/E-Check. We do not accept cash or money orders.
9: Is a deposit required?
No deposit is required.
10: Can I reserve a space in advance?
Yes, future move-ins can be scheduled up to 41 days in advance.
11: Can I rent online?
Yes. You can rent directly through our website or we can send you a rental link via text or email.
12: Is there a contract?
All rentals are month-to-month.
13: Do you offer discounts?
Yes. If you pay 6 months in advance, you receive a 10% discount.
14: Do you offer Military discounts?
We offer a 10% discount to all military, veterans and first responders.
15: Can I pay online or set up Auto-Pay?
Yes. Payments are made through your online portal, where Auto-Pay is also set up by default.
Rules & Restrictions
1: Can I live in my RV or unit?
2: Can I repair my vehicle onsite?
3: Are hazardous materials allowed?
4: Does my vehicle need to be operational?
5: Is insurance strictly enforced?
Parking & Availability
1: Do you have covered parking?
Yes. Availability depends on the size you need, and we can check that for you.
2: Do you offer electricity?
Yes all covered spaces are provided with 20amps of service to accommodate you in keeping the batteries charged. You can not run your A/C system.
3: What amenities do you offer?
All locations have a dump station, water and air compressor free for your use.
4: What security features are there for RV and Boat storage?
Our facilities are always fenced, and gate access is limited to current customers. Furthermore, our facilities are recorded with 24-hour video camera surveillance.
5: Do you have uncovered fleet parking?
Yes. Several of our locations offer uncovered parking for fleet vehicles, large trucks, 18-wheelers, and machinery.
6: Is the manager on-site every day?
Our Team and Management float to different locations daily so if we are not at a certain location that day, we are available by phone or email 7 days a week, 9am-5pm. If it is out of normal business ours, send us an email or contact message through the website and we will return your call asap.
Fleet & Business Accounts
1: Do you offer discounts for large fleets?
General Storage Questions
1: Can I rent online?
Yes. You can rent directly through our website or we can send you a secure rental link via text or email.
2: Is there a long-term contract?
No. All rentals are month-to-month with flexible terms.
3: Do you offer any discounts?
Yes. We offer a 10% discount when you prepay 6 months in advance.
4: What payment methods do you accept?
We accept all major credit & Debit cards and ACH payments. Payments can be made online through your customer portal, where Auto-Pay is also available.
Boat & RV Storage
1: Do you offer 24-hour access?
Yes. Most customers receive 24/7 access once their rental is verified and completed. This allows you to access your vehicle whenever it’s convenient for you.
2: Will my boat or RV be safe at your facility?
Yes. Our properties are equipped with gated access and monitored entry systems. We prioritize keeping your vehicle stored in a secure and well-maintained environment.
3: Can I store my boat outside during the winter?
Yes. Outdoor storage is suitable year-round. We recommend properly preparing and protecting your boat for seasonal or long-term storage.
4: Can I store my boat on a trailer?
Yes. Boats can be stored on trailers. Be sure to account for the full length and size of the boat and trailer when selecting your space.
5: Can I store a wet or dirty boat?
We recommend cleaning and drying your boat before storage to prevent mold, mildew, or damage over time.
6: How can I prevent pests while my boat is in storage?
Clean your boat thoroughly, remove any food or debris, and seal any openings if possible. Periodically checking on your vehicle is also recommended.
7: Is insurance required?
Yes. Customers are required to carry insurance. You can provide your own policy or purchase coverage through SafeLease, our integrated insurance provider.
Vehicle Storage
1: What types of vehicles can you store?
2: Do you offer long-term storage?
3: What is the most affordable storage option?
4: Do you offer covered parking?
5: Do you offer large fleet or commercial parking?
6: Do vehicles need to be operational?
7: Do I need registration and insurance?
Ready to Store Your RV or Boat?
Choose the location that works best for you and reserve a space designed for convenience, access, and protection.